Return Policy

Delivery Prices and Time
All small and medium sized shatterproof mirrors will be sent by Royal Mail. If you wish to guarantee your mirrors safe arrival, there is an option to pay an additional charge on checkout for Recorded Delivery and other options. If you want your order sent urgently, please pay the extra £7.99 express delivery option, which will prioritise your order (this option is not always available). If this option is not there on checkout and you need the order urgently, please email or call and we can let you know if the order can get to you in your timescale required.
The larger items are delivered by Royal Mail or Courier 24 hour service and are all traceable and secure. A valid signature will be required on delivery of the larger mirrors. Our aim is to deliver your order within 7 days after receipt of payment, subject to stock availability.
Bespoke orders that have been quoted a price on, will have the relevant postage included in the quote and are not liable for any promotional discounts or offers that may be available on the web site at the time of ordering. Delivery is approximately 7days from day of order for Shatterproof Mirrors, and up to 28 days for all other Glass Mirrors.
All Handcarved Classic Wooden Mirrors & Glass Mirrors will be delivered by courier. We will dispatch your mirror order within 28 days of the order being placed. We are not able to tell you the exact date of delivery. However, if you are not in the courier will leave you a card, you can then phone the couriers and arrange a mutually agreeable day for delivery of your mirror(s). Please note: we only deliver these mirrors within the UK & Ireland. The same payment terms apply as stated for the shatterproof mirrors.
It is your responsibility to be in when our Courier or Royal Mail attempt delivery. If you are not in for collection then a card should be left stating this and it is then up to you to liaise with them to arrange collection or redelivery.
Please note: If the items are returned to us then you may incur further postage charges to re-send the item/s back to you.
If your item has not been received within the times specified above please email [email protected]
Payment Methods
Payment is made through SagePay, which is our secure server and our preferred payment method. We will send you an email to confirm when your order has been processed. The company accepts almost all major credit/debit cards (Mastercard, Visa, Delta, Switch, Solo). Full payment is required at time of purchase. We will endeavour to contact you as soon as possible if there are any problems with the dispatch of your order.
We also accept in certain circumstances I.E. Local Authorities, schools or similar – payment by invoice/cheque. Please email your order with a relevant purchase order number and your full contact details and delivery address (if different) to [email protected]
Please note: the goods will not be despatched until after your cheque has been cleared and funds are in our account.
Telephone orders
Telephone ordering: You may also order over the telephone; but this will incur an additional £5 administration charge as we then need to imput your order on the website for you. Please call 16978435171 if you wish to order over the telephone.
For orders outside the United Kingdom and Northern Ireland. please refer to the delivery prices upon checkout where there is a list of various options available for where you are in the world and size and weight of mirror.
Returns and Cancellation Policy

We hope you are satisfied with your purchase. If you wish to return your purchase because it is simply not what you require or, the description misread and not because of any product fault, you must inform us of this in writing and within fourteen days (14) days, you must also return the item to us within a further 7 days. (After 7 days we are under no legal obligation to accept the return of your mirror, as stated in The Consumer Protection (Distance Selling) Regulations Act 2000).
You (The customer) is responsible for returning the item in the original packaging, with the protective film on the front of the mirror/s (acrylic mirrors only) still intact by recorded delivery and for all return shipment charges. Glass mirrors will need to be securely packaged, insured and returned by courier.
Please note: we cannot use our own courier to collect unwanted goods nor issue SAEs.
We do not accept returns of bespoke mirrors ie: individual custom-made mirrors including engraved mirrors. We are not responsible for any damage to items after receipt of goods by the customer. Or, if the mirror/s has been used as an integral part of landscaping (i.e. floor mirror with water and stones on them etc) or other outdoor or indoor uses that are not the normal. Please do not use the shatterpooof mirrors with any grouting or cements as this will errode the mirror backing. Please, if need be use a pva glue (No More Nails recommended) and clear bathroom sealent around the edges.
Orders for custom-made goods may only be cancelled if work on the product has not yet begun.
To return your item/s: All returns must have a returns note put in the package you are returning. To obtain this note please email us at [email protected] giving a brief reason for the return and quoting your order/invoice reference number. Please do not telephone to return your mirror as you will be directed back to these pages and will only receive the returns note by email. We cannot accept responsibity for returns unless the relevant note is included in your package, or you are instructed otherwise – failure in including the returns note could delay your return being processed and may also slow down your refund.